These terms and conditions govern your use of our chauffeur services and website. By making a booking with Halls Cars, you agree to be bound by these terms in full. Please read them carefully before confirming your reservation.

Halls Cars is a private chauffeur service operating across Buckinghamshire and the United Kingdom. For enquiries, contact us at info@hallscars.co.uk.

All bookings are subject to vehicle availability and are not confirmed until you receive a written confirmation from Halls Cars via email.

Submitting a booking request or quote enquiry does not constitute a confirmed booking. We reserve the right to decline any booking at our discretion.

A booking is considered confirmed once we have:

• Acknowledged your request in writing
• Agreed a fare or quoted price
• Confirmed vehicle and driver availability

We recommend you check your confirmation email carefully and notify us immediately of any errors.

Quoted fares are provided based on the journey details supplied at the time of enquiry. Any changes to the journey including route, additional stops, waiting time, or vehicle requirements, may result in a revised fare.

Additional charges may apply for:

• Waiting time beyond the agreed pickup window
• Parking or airport drop-off/pick-up fees
• Tolls, congestion charges, or other road charges
• Out-of-hours bookings where applicable

Payment terms will be confirmed at the time of booking. We reserve the right to request full or partial payment in advance.

We understand that plans can change. Our cancellation policy is as follows:

• More than 48 hours’ notice: No charge
• Less than 48 hours’ notice: 100% of the agreed fare
• No-show: 100% of the agreed fare

Cancellations must be made in writing to info@hallscars.co.uk. Verbal cancellations will not be accepted. The time of written notice received determines which cancellation tier applies.

We reserve the right to cancel a booking in exceptional circumstances such as vehicle breakdown or severe weather. In such cases, we will provide as much notice as possible and will not charge a cancellation fee.

Our drivers will arrive at the agreed pickup location at the agreed time. For airport and station collections, we monitor live flight and train arrival information and adjust accordingly where possible.

Outward journeys: A grace period of 15 minutes is included. Waiting time beyond this will be charged at our standard waiting rate.

Airport and station collections: A grace period of 60 minutes from the scheduled arrival time is included. Additional waiting beyond this period will be charged accordingly.

If you cannot locate your driver, please call us immediately before making alternative arrangements. We cannot accept responsibility for costs incurred if you do not make contact with us first.

All passengers are expected to conduct themselves in a respectful and lawful manner throughout the journey. Halls Cars reserves the right to terminate any journey without refund if:

• A passenger is abusive, threatening, or behaves in a manner that endangers the driver or other passengers
• A passenger is under the influence of alcohol or substances to a degree that poses a risk
• Illegal activity is taking place within the vehicle

Smoking, vaping, and the consumption of food are not permitted in our vehicles without prior consent.

Passengers are responsible for their own luggage and personal belongings. Halls Cars accepts no liability for loss, damage, or theft of personal items carried in our vehicles.

If you leave property in our vehicle, please contact us promptly. We will make reasonable efforts to return found items but cannot guarantee their recovery.

Any damage caused to our vehicles by a passenger – including soiling that requires specialist cleaning – will be charged to the passenger. Cleaning fees start from £150 depending on severity.

Halls Cars carries appropriate motor insurance and public liability insurance as required by law.

Our liability to you is limited to direct losses arising from our negligence or breach of contract. We are not liable for:

• Indirect or consequential losses
• Losses arising from circumstances beyond our reasonable control (including but not limited to traffic, weather, road closures, or civil disruption)
• Missed flights, trains, or appointments resulting from delays outside our control

We strongly recommend that passengers hold adequate travel insurance for any time-sensitive journeys..

Halls Cars will not be held liable for failure to fulfil obligations where such failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, extreme weather, government restriction, civil unrest, or infrastructure failure.

Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these terms. By making a booking, you consent to us processing your data for the purposes of fulfilling your journey and communicating with you about your booking.

We do not sell or share your data with third parties except where necessary to provide our services.

The content on hallscars.co.uk is provided for general information purposes only. We make no warranty as to the accuracy or completeness of the information on this site.

We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

Links to third-party websites are provided for convenience only. We have no control over and accept no responsibility for the content of those sites.

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms or from use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. The current version will always be published on this page with the date of last update shown at the top. Continued use of our services after any change constitutes acceptance of the updated terms.

If you have any questions about these terms, please contact us:

Email: info@hallscars.co.uk
Website: hallscars.co.uk